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A question about your order, a product, or just want to say hello? We read every message and respond within 24 hours.

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Thank you for reaching out. We'll get back to you within 24 hours.

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We respond to all messages within 24 business hours.

We typically reply within 24 hours

For order tracking, returns, and general enquiries.

Monday – Friday: 9:00 AM – 5:00 PM (EST)

Weekend: closed — we'll reply on Monday.

How do I track my order? What is your return policy? Can I change or cancel my order? Does the gold plating tarnish? Is your jewellery hypoallergenic?

Full refund if you're not satisfied — no questions asked.

We replace any piece that tarnishes or discolours.

Delivered in a keepsake box with satin pouch.

Shipped within 48h — arrives in 7–10 days.