Shipping policy

SHIPPING POLICY — AURÉA

Last updated: July 2026

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PROCESSING TIME
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All orders are processed within 1–2 business 
days of being placed. You will receive a 
confirmation email with tracking information 
as soon as your order ships.

Orders placed on weekends or public holidays 
will be processed the next business day.

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CANADA — STANDARD DELIVERY
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Estimated delivery: 7–10 business days
Carrier: Canada Post / ePacket / DHL

Free shipping on all orders over CA$60.
Standard shipping: CA$7.99 on orders under 
CA$60.

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TRACKING
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All orders are shipped with tracking. You 
will receive your tracking number by email 
within 48 hours of placing your order.

If you haven't received your tracking 
information after 3 business days, please 
contact us at support@aurea.ca.

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DELAYS
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While we do our best to meet estimated 
delivery times, delays may occasionally 
occur due to high order volume, carrier 
delays, or unforeseen circumstances.

If your order is significantly delayed, 
please contact us and we will investigate 
with the carrier on your behalf.

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LOST OR STOLEN PACKAGES
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AURÉA is not responsible for packages lost 
or stolen after confirmed delivery. If your 
tracking shows "delivered" but you have not 
received your package, please contact your 
local carrier and email us at 
support@aurea.ca — we will do our best to 
assist you.

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CONTACT
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AURÉA
support@aurea.ca
Monday – Friday, 9:00 AM – 5:00 PM EST