Common questions

How do I track my order?

You'll receive a tracking link by email as soon as your order ships — usually within 48 hours.

What is your return policy?

30 days, full refund, no questions asked.

Can I change or cancel my order?

Yes, within 2 hours of placing it — just email us and we'll take care of it before it ships.

Does the gold plating tarnish?

No — 5 microns of 18k gold over S925 silver, built to last. If it ever fades, we replace it for free.

Is your jewellery hypoallergenic?

Yes. Nickel-free, lead-free, and safe for sensitive skin.

Will it tarnish or turn my skin green?

No. Every AURÉA piece uses an S925 sterling silver base with 5 microns of 18k gold plating. Sweat-resistant, built to last. If it ever tarnishes, we replace it. That's the lifetime warranty.

Can I wear it in the shower or at the gym?

Yes — our pieces are water-resistant. Avoid prolonged contact with chlorine and don't spray perfume directly on the piece, but beyond that, wear it everywhere. That's the whole point.

How quickly will it arrive in Canada?

We ship within 48 hours of your order. Most Canadian customers receive their order in 7–10 business days, fully tracked. You'll get a tracking link as soon as it ships.

Is it really safe for sensitive skin?

Absolutely. All AURÉA pieces are nickel-free, lead-free, and hypoallergenic. Thousands of customers with reactive skin wear them daily with zero reaction.

What if I don't love it?

30-day returns, full refund, no questions asked. And if your piece ever tarnishes or discolours — ever — we replace it. No receipt needed. That's the lifetime warranty, and we mean it.

Is it ready to give as a gift?

Yes. Every order ships in a soft satin pouch with no price tag inside. Nothing to wrap, nothing to hide. Open the box, hand it over — that's the whole moment, right there.